Hi folks,
If you cannot log into the game even after several tries. Please first try reinstall the game, which usually fixes the problem 99% of the time.
If you lost your account after reinstall, we will restore it for you if you contact us using instructions listed here: http://bit.ly/W2PH0A
Note: Please remember to re-protect all your key cards after re-installing, as your card protection status is saved in the app.
Hope this helps and enjoy playing Dragon Era,
Admin / Playmage Support